Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed, we take approximately 3 days to custom make it according to your specifications. After that, we promptly ship it out. Shipping times vary, but typically it takes a few days for your order to reach you. Rest assured, we strive to ensure a timely delivery of your customized product.
To create an account, simply click on the link located in the top right corner of our website. This link will direct you to the account registration page, where you can provide the required information to set up your account. Fill in the necessary details, such as your name, email address, and password, and follow the prompts to complete the registration process. Once your account is created, you’ll have access to additional features and benefits, including order history and faster checkout for future purchases.
If you need to change your shipping address and your order has not yet shipped, please send us a message as soon as possible. We will make the necessary arrangements to update your shipping information before the order is dispatched. Alternatively, if you have an account with us, you can easily modify your address details within your account settings. Ensuring your order reaches the correct destination is important to us, so please don’t hesitate to reach out or make the necessary changes in your account.
Once your order has been shipped, we will provide you with a tracking number that you can use to track its status. You will receive this information via email or any other preferred communication method. If your order is still being processed and hasn’t been shipped yet, you may not have a tracking number at the moment. However, you can log in to your account to view the status of your order. We strive to keep you informed every step of the way, ensuring transparency and peace of mind throughout the process.
No, we do not keep your credit card information on file. We understand the importance of safeguarding your sensitive data. Therefore, we only use your credit card information when necessary to process your order securely. We prioritize your privacy and take all necessary precautions to protect your personal and financial information.
Yes, we are required to charge sales tax on applicable purchases. Sales tax helps support local and state initiatives and is collected in accordance with the tax regulations of the jurisdiction in which we operate. We strive to provide transparency regarding any applicable sales tax charges during the checkout process.
At the moment, we are only able to ship to the United States. We apologize for any inconvenience caused by this limitation. We have implemented this restriction due to volume shipping constraints that are currently in place. We appreciate your understanding, and we are actively exploring options to expand our shipping capabilities to additional countries in the future.
Certainly! When you place an order with us, we take care to securely package all your items in one box. However, in the case of high-volume orders or larger items, it is possible that we may need to use multiple boxes due to shipping size constraints. Rest assured, regardless of the packaging arrangement, we will ensure that your items are carefully packaged to protect them during transit.
If you need to swap an item
Returns and Exchanges
We understand the importance of your satisfaction with our custom-made products. Due to the personalized nature of our items, we do not accept returns. However, we value your experience with us, and if there are any issues with your order, please reach out to us. We will attentively listen and assess the situation, and if necessary, we may consider an exchange to ensure your complete satisfaction. Your happiness with our products is our priority, and we’re here to address any concerns you may have.
If you have received the wrong item, please contact us as soon as possible. We apologize for any inconvenience caused and we will promptly assist you in resolving the issue. Reach out to us through the available contact methods, and our customer support team will work with you to understand what happened and find a satisfactory solution. Your satisfaction is important to us, and we are committed to ensuring that you receive the correct item that meets your expectations.
We apologize for the inconvenience caused by the damaged item you received. Please contact us as soon as possible so we can assess the situation and determine what happened. If possible, kindly provide us with a photo of the damaged item to info@foamgoods.co. This will expedite the process, allowing us to work with you to find a resolution without the need to wait for a shipping claim. Your satisfaction is our priority, and we are committed to making things right for you.
Please refrain from mailing any items for return until we have resolved the issue and provided you with specific instructions. We understand that you may have concerns regarding a return, and we want to ensure that the process is smooth and efficient. Please contact us to discuss the matter further, and once we have addressed the issue, we will provide you with the necessary guidance on how to proceed with your return, including the appropriate mailing address. Your satisfaction is important to us, and we will work together to resolve the situation to your satisfaction.
For customer support, you have two options to get in touch with us. Firstly, you can fill out the form located to the right of this page, providing us with your contact details and a brief message describing your inquiry or concern. Alternatively, you can email us directly at info@foamgoods.co. Rest assured, whether you choose to fill out the form or email us, our dedicated team will promptly respond to your message and provide you with the assistance you need. Your satisfaction is our priority, and we are here to address any questions or issues you may have.
If you have entered an incorrect shipping address, please use the form located to the right of this page to contact us as soon as possible. Select the “address” subject and provide us with the necessary details regarding the correction needed. We understand the importance of accurate shipping information and will make every effort to assist you in making the necessary changes. Please reach out to us promptly, and we will work together to ensure your order is delivered to the correct address.
Yes, you can change or cancel an order after you have submitted it, as long as the custom-made items have not been produced yet. However, please note that once we have started the production process or modified stock to accommodate your order, we are unable to offer a cancellation. We strive to fulfill orders promptly, so it’s important to reach out to us as soon as possible if you need to make any changes or cancel your order. Our customer support team will assist you in finding the best solution based on the status of your order.
We offer limited runs of certain items, and once they are sold out, they are no longer available for pre-order. However, for our general items, which are made to order, you can always place an order, and we will be able to create them specifically for you. While we may have limited availability for certain exclusive items, we strive to ensure that our general product offerings are always accessible and can be customized to meet your preferences. Feel free to explore our selection and place an order for the items that catch your interest.