Once your order is placed, we take approximately 3 days to custom make it according to your specifications. After that, we promptly ship it out. Shipping times vary, but typically it takes a few days for your order to reach you. Rest assured, we strive to ensure a timely delivery of your customized product.

We understand the importance of your satisfaction with our custom-made products. Due to the personalized nature of our items, we do not accept returns. However, we value your experience with us, and if there are any issues with your order, please reach out to us. We will attentively listen and assess the situation, and if necessary, we may consider an exchange to ensure your complete satisfaction. Your happiness with our products is our priority, and we’re here to address any concerns you may have.

If you need to change your shipping address and your order has not yet shipped, please send us a message as soon as possible. We will make the necessary arrangements to update your shipping information before the order is dispatched. Alternatively, if you have an account with us, you can easily modify your address details within your account settings. Ensuring your order reaches the correct destination is important to us, so please don’t hesitate to reach out or make the necessary changes in your account.

Once your order has been shipped, we will provide you with a tracking number that you can use to track its status. You will receive this information via email or any other preferred communication method. If your order is still being processed and hasn’t been shipped yet, you may not have a tracking number at the moment. However, you can log in to your account to view the status of your order. We strive to keep you informed every step of the way, ensuring transparency and peace of mind throughout the process.

For customer support, you have two options to get in touch with us. Firstly, you can fill out the form located to the right of this page, providing us with your contact details and a brief message describing your inquiry or concern. Alternatively, you can email us directly at info@foamgoods.co. Rest assured, whether you choose to fill out the form or email us, our dedicated team will promptly respond to your message and provide you with the assistance you need. Your satisfaction is our priority, and we are here to address any questions or issues you may have.

If you have entered an incorrect shipping address, please use the form located to the right of this page to contact us as soon as possible. Select the “address” subject and provide us with the necessary details regarding the correction needed. We understand the importance of accurate shipping information and will make every effort to assist you in making the necessary changes. Please reach out to us promptly, and we will work together to ensure your order is delivered to the correct address.

At the moment, we are only able to ship to the United States. We apologize for any inconvenience caused by this limitation. We have implemented this restriction due to volume shipping constraints that are currently in place. We appreciate your understanding, and we are actively exploring options to expand our shipping capabilities to additional countries in the future.

Certainly! When you place an order with us, we take care to securely package all your items in one box. However, in the case of high-volume orders or larger items, it is possible that we may need to use multiple boxes due to shipping size constraints. Rest assured, regardless of the packaging arrangement, we will ensure that your items are carefully packaged to protect them during transit.